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BS ISO 25557:2026 Ageing societies. Care quality for older persons at home and in care facilities, 2026
- undefined
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Context of the provider of care services [Go to Page]
- 4.1 Understanding the needs and expectations of interested stakeholders [Go to Page]
- 4.1.1 General
- 4.1.2 Recommendations
- 4.2 Integrated care [Go to Page]
- 4.2.1 General
- 4.2.2 Recommendations
- 4.3 Governing and guiding documents [Go to Page]
- 4.3.1 General
- 4.3.2 Requirements
- 4.3.3 Recommendations
- 4.4 Quality system for care services [Go to Page]
- 4.4.1 General
- 4.4.2 Requirements
- 4.4.3 Recommendations
- 5 Leadership of care services [Go to Page]
- 5.1 Ethos of the provider of care services [Go to Page]
- 5.1.1 General
- 5.1.2 Requirements
- 5.1.3 Recommendations
- 5.2 Leadership and commitment [Go to Page]
- 5.2.1 General
- 5.2.2 Requirements
- 5.3 Governance of care services [Go to Page]
- 5.3.1 General
- 5.3.2 Requirements
- 6 Risk management of care services [Go to Page]
- 6.1 Strategy [Go to Page]
- 6.1.1 General
- 6.1.2 Recommendations
- 6.2 Prevention and handling of risks to the older person [Go to Page]
- 6.2.1 General
- 6.2.2 Requirements
- 6.2.3 Recommendations
- 6.3 Prevention and handling of risks on organization level [Go to Page]
- 6.3.1 General
- 6.3.2 Requirements
- 6.4 Emergency and disaster preparedness [Go to Page]
- 6.4.1 General
- 6.4.2 Requirements
- 6.4.3 Recommendations
- 6.5 Effectiveness and efficiency [Go to Page]
- 6.5.1 General
- 6.5.2 Requirements
- 6.5.3 Recommendations
- 7 Resources and facilities for providing care services [Go to Page]
- 7.1 Workforce: recruitment, governance, training, and development [Go to Page]
- 7.1.1 General
- 7.1.2 Requirements on the recruitment and governance of the workforce
- 7.1.3 Recommendations
- 7.1.4 Requirements on the training and development of the workforce
- 7.1.5 Recommendations
- 7.2 Promotion of health and safety of the care services workforce [Go to Page]
- 7.2.1 General
- 7.2.2 Requirements
- 7.2.3 Recommendations
- 7.3 Coordination of information transfer within the care services organization and with external services [Go to Page]
- 7.3.1 General
- 7.3.2 Requirements
- 7.3.3 Recommendations
- 7.4 Infrastructure [Go to Page]
- 7.4.1 General
- 7.4.2 Requirements
- 7.5 Accessibility [Go to Page]
- 7.5.1 General
- 7.5.2 Requirements
- 7.5.3 Recommendations
- 7.6 Medical devices [Go to Page]
- 7.6.1 General
- 7.6.2 Requirements
- 7.6.3 Recommendations
- 7.7 Assistive technology [Go to Page]
- 7.7.1 General
- 7.7.2 Requirements
- 7.7.3 Recommendations
- 7.8 Artificial intelligence [Go to Page]
- 7.8.1 General
- 7.8.2 Requirements
- 7.8.3 Recommendations
- 7.9 Maintenance and housekeeping [Go to Page]
- 7.9.1 General
- 7.9.2 Requirements
- 7.9.3 Recommendations
- 7.10 Food safety [Go to Page]
- 7.10.1 General
- 7.10.2 Requirements
- 7.11 Infection prevention and control [Go to Page]
- 7.11.1 General
- 7.11.2 Requirements
- 7.11.3 Recommendations
- 7.12 Medication handling [Go to Page]
- 7.12.1 General
- 7.12.2 Requirements
- 7.13 Environmental stewardship [Go to Page]
- 7.13.1 General
- 7.13.2 Requirements
- 7.13.3 Recommendations
- 8 Provision of care services [Go to Page]
- 8.1 Public information [Go to Page]
- 8.1.1 General
- 8.1.2 Requirements
- 8.1.3 Recommendations
- 8.2 Initial procedures and assessment [Go to Page]
- 8.2.1 General
- 8.2.2 Requirements
- 8.2.3 Recommendations
- 8.3 Agreements and contracts related to the older person and their families [Go to Page]
- 8.3.1 General
- 8.3.2 Requirements
- 8.3.3 Recommendations
- 8.4 Admission procedures [Go to Page]
- 8.4.1 When receiving care at home
- 8.4.2 When receiving care at a care home
- 8.4.3 Providing a welcoming and safe home-like environment
- 8.5 Social and community life [Go to Page]
- 8.5.1 Rights, diversity, integrity and participation
- 8.5.2 Security and safety
- 8.5.3 Communication and information
- 8.5.4 Activities and events
- 8.5.5 Financial procedures
- 8.5.6 Informal carers, people close to the older person and volunteers
- 8.6 Health [Go to Page]
- 8.6.1 Health promotion
- 8.6.2 Health literacy
- 8.6.3 Assessment of care and support during ongoing care
- 8.6.4 Cognitive function and mental health
- 8.6.5 Food, drink, meals, nutrition and dehydration
- 8.6.6 Oral health, dental health and swallowing
- 8.6.7 Bladder and bowel function
- 8.6.8 Personal care, skin integrity and wounds
- 8.6.9 Pain
- 8.6.10 Sleep
- 8.6.11 Medications
- 8.6.12 Palliative and end-of-life -care
- 8.7 Documentation [Go to Page]
- 8.7.1 Care plans
- 8.7.2 Records and documentation
- 9 Assessment of provided care services [Go to Page]
- 9.1 Assessment of activities and results [Go to Page]
- 9.1.1 General
- 9.1.2 Requirements
- 9.1.3 Recommendations
- 9.2 User feedback [Go to Page]
- 9.2.1 General
- 9.2.2 Requirements
- 9.2.3 Recommendations
- 9.3 Self-assessment [Go to Page]
- 9.3.1 General
- 9.3.2 Requirements
- 9.4 Audits [Go to Page]
- 9.4.1 General
- 9.4.2 Requirements
- 9.4.3 Recommendations
- 10 Improvement of care services [Go to Page]
- 10.1 Promoting quality improvement and innovation in care services [Go to Page]
- 10.1.1 General
- 10.1.2 Requirements
- 10.1.3 Recommendations
- 10.2 Non-fulfilment of requirements and adverse events [Go to Page]
- 10.2.1 General
- 10.2.2 Requirements
- 10.2.3 Recommendations
- 10.3 Suggestions and complaints [Go to Page]
- 10.3.1 General
- 10.3.2 Requirements
- 10.4 Conformance assessment
- Annex A (informative) The holistic framework of health and care services in ageing societies
- Annex B (informative) Assessment and assessment tools
- Annex C (informative) Conformity with requirements and recommendations
- Bibliography [Go to Page]
