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ISO/IEC TS 33073:2017 Information technology - Process assessment - Process capability assessment model for quality management >
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ISO/IEC TS 33073:2017 Information technology - Process assessment - Process capability assessment model for quality management, 2017
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Overview of the Process Assessment Model (PAM)
- 4.1 General
- 4.2 Structure of the Process Assessment Model
- 4.2.1 Processes
- 4.2.2 Process dimension
- 4.2.3 Capability dimension
- 4.3 Assessment indicators
- 4.3.1 Process Capability Indicators
- 4.3.2 Process Performance Indicators
- 4.4 Measuring process capability
- 5 The process dimension and process performance indicators (Level 1)
- 5.1 General
- 5.2 COM.01 Communication management
- 5.3 COM.02 Documentation management
- 5.4 COM.03 Human resource management
- 5.5 COM.04 Improvement
- 5.6 COM.05 Internal audit
- 5.7 COM.06 Management review
- 5.8 COM.07 Non-conformity management
- 5.9 COM.08 Operational planning
- 5.10 COM.09 Operational implementation and control
- 5.11 COM.10 Performance evaluation
- 5.12 COM.11 Risk management
- 5.13 ORG.01 Asset management
- 5.14 ORG.02 Measurement resource management
- 5.15 ORG.03 Supplier management
- 5.16 TEC.01 Configuration management
- 5.17 TEC.02 Process changes
- 5.18 TEC.03 Product/service changes
- 5.19 TEC.04 Product/service design
- 5.20 TEC.05 Product/service planning
- 5.21 TEC.06 Product/service quarantine
- 5.22 TEC.07 Product/service requirements
- 5.23 TEC.08 Product/service review
- 5.24 TEC.09 Product/service supply
- 5.25 TEC.10 Product/service validation
- 5.26 TEC.11 Product/service verification
- 5.27 TOP.01 Leadership
- 6 Process capability indicators
- 6.1 General
- 6.2 Process capability levels and process attributes
- 6.2.1 General
- 6.2.2 Process capability Level 0: Incomplete process
- 6.2.3 Process capability Level 1: Performed process
- 6.2.4 Process capability Level 2: Managed process
- 6.2.5 Process capability Level 3: Established process
- 6.2.6 Process capability Level 4: Predictable process
- 6.2.7 Process capability Level 5: Innovating process
- 6.3 Related processes for process attributes
- Annex A (informative) Conformity of the process assessment model
- Annex B (informative) Input and output characteristics
- Annex C (informative) Association between base practices and ISO 9001 requirements
- Bibliography [Go to Page]