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Content DescriptionThis document establishes the basis for a framework for water utilities to operate efficiently and effectively considering stakeholder needs and expectations. This document is applicable to all water utilities, regardless of ownership and management model (public or private), size, service provided or location. This document proposes principles for effective and efficient corporate governance of water utilities with a focus on the roles and responsibilities of the responsible bodies and operators and on the decision-making process involving the relevant stakeholders. It also includes key types of decisions to be made. The following editions for this book are also available...
About ISOISO, the International Organization for Standardization, brings global experts together to agree on the best way of doing things – for anything from making a product to managing a process. As one of the oldest non-governmental international organizations, ISO has enabled trade and cooperation between people and companies all over the world since 1946. The International Standards published by ISO serve to make lives easier, safer and better. |
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