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  • ISO
    ISO/TS 8000-65:2020 Data quality - Part 65: Data quality management: Process measurement questionnaire
    Edition: 2020
    $454.91
    / user per year

Content Description

This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000‑61.

NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.

The following are within the scope of this document:

— guiding principles for generating questions from the process outcomes specified by ISO 8000‑61;

— one or more questions for each outcome of every process in ISO 8000‑61;

— a measurement method based on a simple indicator and measurement scale for each question;

— guidance on how to present the results generated by the questionnaire.

NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000‑63.

The following is outside the scope of this document:

— defining how the questions relate to models of organizational process maturity.

NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.

EXAMPLE ISO 8000‑62 and ISO 8000‑64 [1]specify how to use maturity models with ISO 8000‑61.

[1] Under preparation.



About ISO

ISO, the International Organization for Standardization, brings global experts together to agree on the best way of doing things – for anything from making a product to managing a process. As one of the oldest non-governmental international organizations, ISO has enabled trade and cooperation between people and companies all over the world since 1946. The International Standards published by ISO serve to make lives easier, safer and better.
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